{"id":2832,"date":"2020-09-03T10:37:53","date_gmt":"2020-09-03T17:37:53","guid":{"rendered":"https:\/\/www.garaventalift.com\/news\/?p=2832"},"modified":"2026-04-15T14:35:07","modified_gmt":"2026-04-15T21:35:07","slug":"customer-relations","status":"publish","type":"post","link":"https:\/\/www.garaventalift.com\/news\/customer-relations\/","title":{"rendered":"CUSTOMER RELATIONS: A team committed to you and your customers."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2832\" class=\"elementor elementor-2832\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc9860d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc9860d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eac33a8\" data-id=\"eac33a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9ad226 elementor-widget elementor-widget-text-editor\" data-id=\"c9ad226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Just a Friendly Reminder to ensure proper handling, please send all order correspondence, sample requests, general inquiries and any \u201cwho should I talk to about XY\u201c emails to <a href=\"mailto:customerrelations@garaventalift.com\">customerrelations@garaventalift.com<\/a>.\u00a0<\/strong><\/br><\/br>\nThe Customer Relations e-mail inbox is monitored at all times during our regular business hours to ensure your requests are processed in a efficient manner.\n<\/br><\/br>\nOur aim is to always provide the best customer service possible.\u00a0 Our Customer Relations inbox operates on a ticketing system where each email becomes a task assigned to a specific customer service representatives \u201ctask list\u201d. That representative can then reply back and forth with you directly until the task is completed . This system not only helps us match you to the best team member for the type of request you have but it also helps us stay organized, reply faster, and not have multiple replies to one task.\n<\/br><\/br>\nAlso, it has been brought to our attention that our ticketing system can pose a problem if someone is away and your replies go to their specific task list where the other Customer Relations Team members can not see the corresponding task. \u00a0Moving forward to eliminate this problem, we now have the ability to access each others task lists and will be monitoring and replying to emails received. This will help us uphold our 24hour reply commitment within Customer Relations.\u00a0 If by chance you email us\u00a0and do not receive a reply within 24hours please check your junk folder.\u00a0 If you still haven\u2019t received any correspondence please give us a call.\n<\/br><\/br>\nAs always your feedback is appreciated and helps us better ourselves as a department and company to ensure both you as our dealers and your customers get the best service possible.\n<\/br><\/br>\nSending warm regards\n<\/br>\n<b>Your Garaventa Customer Relations Team.<\/b>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Just a Friendly Reminder to ensure proper handling, please send all order correspondence, sample requests, general inquiries and any \u201cwho&#8230; <a href=\"https:\/\/www.garaventalift.com\/news\/customer-relations\/\" class=\"readmore\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":7065,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[75],"tags":[],"class_list":["post-2832","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-en","odd"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CUSTOMER RELATIONS: A team committed to you and your customers. | Garaventa Lift North America<\/title>\n<meta name=\"description\" content=\"Garaventa Lift customer relations update outlining support processes, ticket system improvements, and enhanced service communication for accessibility projects.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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